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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (490): My system does not start. I have no output on my display. What can I do? (2020/7/1)

Question: My system does not start. I have no output on my display. What can I do? (2020/7/1)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

Question (500): TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(2021/7/1)

Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(2021/7/1)

Answer:
No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.

ASRock Intel Platform

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.

Supported platform.

Generation	Supported Chipset
Intel 300 series	Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 series	Z490, H470, B460, H410
Intel 500 series	Z590, B560, H510, H570
Intel X299 series	X299
Intel SoC series	Gemi Lake, Gemi Lake Refresh

*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS

Intel® CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

ASRock AMD Platform

AMD CPU fTPM

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the AMD CPU fTPM.

Supported platform.

Generation	Supported Chipset
*AM4 300 series	X399, X370, B350, A320, X300, A300
*AM4 400 series	X470, B450
AM4 500 series	X570, B550, A520
TRX40 series	TRX40

*AMD CPU fTPM is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Advanced" \ "CPU Configuration" page to find [AMD fTPM switch].
(b) Adjust "AMD fTPM switch" option to [AMD CPU fTPM].

AMD CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

Question (502): How do I check if a system supports TPM 2.0 and bitlocker?(2021/7/1)

Question: How do I check if a system supports TPM 2.0 and bitlocker?(2021/7/1)

Answer:
Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.

[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.

(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.

Step 3 – Click the "Resume protection” as shown in the red-boxed below.

For more information, please refer to the Microsoft website.
https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-overview

[TPM Version]
To check the TPM version, please refer to the following steps.
Step 1 – Press hotkeys "Windows + R” together to open the Run box.

Step 2 – Type in "TPM.MSC" to open the Windows TPM management tool.

Step 3 – The TPM Management window will open.
Information such as TPM version can be found in the TPM Management window.

Question (504): How do I check if the system can support Secure Boot?(2021/10/1)

Question: How do I check if the system can support Secure Boot?(2021/10/1)

Answer:
In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.

Step 1: Right-click the Windows button on the desktop and select "Disk Management”.

Step 2: Right-click the disk where Windows is installed and select the "Properties”.

Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.

Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.