ASRock > FAQ

FAQ

Support
FAQ
CPU Support List
Model Name Finding
SN Finding
BIOS Version Finding
Repair / RMA
Networking Support
Contact Technical Support (MB / Mini PC / IPC)
Contact Technical Support (Networking)
Webmaster Mailbox

If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (334): What is Dr. Debug and how do I troubleshoot with these codes?(2013/2/1)

Question: What is Dr. Debug and how do I troubleshoot with these codes?(2013/2/1)

Answer:
Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.

Code	Description
FF, 00 - 19 D0 - D3	Please check if the CPU is installed correctly and then clear the CMOS.
31 - 3B 51 - 55	Problem related to CPU and memory. Please clear the CMOS. Re-install the CPU and memory.
D4 - D5	PCI resource allocation error. Out of Resources.
D6 92 - 97	The graphics card or iGPU could not be recognized. Please clear CMOS and try re-installing the graphics card. If the problem still exists, please try installing the graphics card in other slots or try other graphics cards.
D7	The keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
D8	Invalid password
9A - 9D	Problem related to USB devices. Please try removing all USB devices.
E8 - EB	S3 Resume failed (S3=Sleep)
03	System is entering S3 state (S3=Sleep)
04	System is entering S4 state (S4=Hibernate)
05	System is entering S5 state (S5=Soft power off)
30	System is waking up from S3 state (S3=Sleep)
40	System is waking up from S4 state (S4=Hibernate)
AA	System is entering OS

Question (490): My system does not start. I have no output on my display. What can I do? (2020/7/1)

Question: My system does not start. I have no output on my display. What can I do? (2020/7/1)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

CPU / Memory / Storage FAQ

General FAQ

Old List

Results:

Question (547): I would like to update the WiFi and Bluetooth drivers, but I found multiple versions on the download page. How can I identify the correct one?(2025/8/20)

Question: I would like to update the WiFi and Bluetooth drivers, but I found multiple versions on the download page. How can I identify the correct one?(2025/8/20)

Answer:
If there are multiple WiFi and Bluetooth drivers available on the product's download page and you are not sure which one corresponds to the module used on your motherboard, you can run the Auto Driver Downloader to automatically detect the correct module and download the appropriate drivers:
https://download.asrock.com/TSD/Desktop/FAQ/CheckDeviceAndDownload_0.0.0.5.zip

Please follow the steps below to run the Auto Driver Downloader.

1. Ensure the system is connected to the internet via Ethernet.

2. Unzip the downloaded file and run the Auto Driver Downloader as system administrator.

3. The application will detect the device IDs and automatically search for the corresponding drivers for the module installed on the motherboard.

4. Press Y key to download the drivers

5. The drivers will be saved in the Downloads folder of your Windows system.

6. Unzip and install the downloaded WiFi and Bluetooth driver.

7. Check whether the WiFi and Bluetooth devices are properly detected in Windows Device Manager and that no yellow exclamation marks are shown.

Check whether the WiFi and Bluetooth devices are properly detected in Windows Device Manager and that no yellow exclamation marks are shown.

8. Test the functionality of WiFi and Bluetooth devices to ensure they are working correctly.

#Update #WiFi #Bluetooth #Driver #RZ717 #RZ616

Question (529): What should I do if I use a LAN port to transfer a large file and the connection is disconnected after a few seconds?(2023/4/26)

Question: What should I do if I use a LAN port to transfer a large file and the connection is disconnected after a few seconds?(2023/4/26)

Answer:
Please follow below instructions to solve this problem.
1. Launch the "Device Manager” and find your "Network Adapter”.

2. Right click your network adapter and select "Properties”.

Right click your network adapter and select Properties.

3. Select the tab "Advanced”.

Select the tab Advanced

4. Set "Large Send Offload v2 (IPv4)” to [Disabled]

Set Large Send Offload v2 (IPv4) to [Disabled]

5. Set "Large Send Offload v2 (IPv6)” to [Disabled]

Set Large Send Offload v2 (IPv6) to [Disabled]

6. Press "OK” to save the setting.

#LAN #disconnect #large #file #transfer #transfer #fail

Question (526): I connect the system to the network via the 2.5 Gbps E3100G Ethernet port, but the network keeps disconnecting and auto-reconnecting from time to time. What should I do?(2023/3/1)

Question: I connect the system to the network via the 2.5 Gbps E3100G Ethernet port, but the network keeps disconnecting and auto-reconnecting from time to time. What should I do?(2023/3/1)

Answer:
Please download and install driver 34.22.1163 or newer from Intel's website:
https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html?wapkw=killer

If the latest driver does not fix the problem, please follow below steps to adjust settings manually.

1. Right-click the "Windows Start icon” and choose the [Device manager].

2. Find the "Network adapters”, right-click the [Killer E3100G 2.5 Gigabit Ethernet Controller] and open the properties.

3. Go to the "Advanced” tab and set "Advanced EEE” to [Disabled].

4. Set "Energy-Efficient Ethernet” to [Disabled].
Set

5. Set "Green Ethernet” to [Disabled].
Set

6. Set "Power Saving Mode” to [Disabled].
Set

7. Fix "Speed & Duplex” at 2.5Gbps Full Duplex.
Fix

#Ethernet #2.5G #E3100G #disconnecting #LAN

Question (521): How do I install Windows 11 without the Internet?(2022/9/28)

Question: How do I install Windows 11 without the Internet?(2022/9/28)

Answer:
If you encounter the following screen while installing Windows 11, please follow the steps below to proceed install Windows 11 without the Internet.

How do I install Windows 11 without the Internet?

Step 1: Press shift + F10 key to open command prompt → Type oobe\bypassnro → Hit Enter key to set up Windows 11 without an Internet connection.

How do I install Windows 11 without the Internet? Step1

How do I install Windows 11 without the Internet? Step1

Step 2: After step 1, the system will restart once.

Step 3: After restart, proceed on settings up Windows 11 until you see the following screen. Then click I don't have internet.

How do I install Windows 11 without the Internet? Step3

How do I install Windows 11 without the Internet? Step3

Step 4: Click Continue with limited setup to create an local account.

How do I install Windows 11 without the Internet? Step4

Question (514): Which CNVi WiFi modules are compatible with my motherboard?(2022/4/1)

Question: Which CNVi WiFi modules are compatible with my motherboard?(2022/4/1)

Answer:
First please determine which type of WiFi/Bluetooth(BT) module you can use on your motherboard. Second, if you want to use CNVi, you will need to check which generation of CNVi your motherboard supports.

Which type of WiFi/BT module is supported on your motherboard?

In general, there are 2 types of WiFi/BT modules that can be used via a Key E M.2 socket.
One type uses a regular PCIe connection (for WiFi) and USB connection (for Bluetooth) via the M.2 socket.
The other type uses CNVi, which is available on specific Intel platforms only:
https://www.intel.in/content/www/in/en/support/articles/000026155/wireless.html

On the Asrock website, please check the specifications of your motherboard to determine which type is supported on your motherboard. Here are some examples.

- 1 x M.2 Socket (Key E), supports type 2230 WiFi/BT PCIe WiFi module
This motherboard supports only WiFi/BT modules that use PCIe and USB via the Key E M.2 socket.
https://www.asrock.com/MB/Intel/H470M-HDVM.2/index.asp#Specification

- 1 x M.2 Socket (Key E), supports type 2230 Intel® CNVi (Integrated WiFi/BT)
This motherboard support only CNVi.
https://www.asrock.com/mb/Intel/J4005M/index.asp#Specification

- 1 x M.2 Socket (Key E), supports type 2230 WiFi/BT PCIe WiFi module and Intel® CNVi (Integrated WiFi/BT)
This motherboard support both types.
https://www.asrock.com/MB/Intel/B660M%20Pro%20RS/index.asp#Specification

Different generations of CNVi

If you would like to use CNVi, please note that there are different generations of CNVi. The table below shows which chipset supports which CVNi generation.

Intel Chipset	Supported CNVi System Interface Type
Intel 300 series	M.2: CNVio
Intel 400 series	M.2: CNVio and CNVio2* *CNVio2 support only for Model Intel AX101, AX201, AX203.
Intel 500 series
Intel 600 series	M.2: CNVio and CNVio2
Intel 700 series	M.2: CNVio and CNVio2

Checking the specifications of WiFi/BT modules

To check the "System Interface Type” of your WiFi module, please visit Intel® ARK for further information.

Example:

CNVio - Intel® Wireless-AC 9560

CNVio2 – Intel® Wi-Fi 6 AX201

CNVio - Intel® Wi-Fi 6 AX201

Question (511): Why does the AC 3168 WiFi adapter in my Jupiter A320 keep disconnecting?(2021/12/15)

Question: Why does the AC 3168 WiFi adapter in my Jupiter A320 keep disconnecting?(2021/12/15)

Answer:
This problem may be related to the Windows inbox driver. Please try the latest driver from our website.

Jupiter A320: https://www.asrock.com/nettop/AMD/Jupiter%20A320/index.asp#Download

Question (483): How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(2019/10/1)

Question: How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?(2019/10/1)

Answer:
How to set up Teaming with Intel Ethernet Adapter under Windows10 1809 or later version?
Step1: Access "Device Manager” by searching "Device Manager” at search bar.

Expand "Network Adapters” and right click the Ethernet device to uninstall it.

After uninstalling the Ethernet device, please cold boot the system (power off and then back on completely).

Step2: Download the latest driver (later than v23.5) from Intel or ASRock official website for your Intel® Ethernet Adapter.

Step3: Search "CMD” at search bar and run Command Prompt as administrator.

Unzip the driver package and go to APPS > PROSETDX > Winx64. Copy the root.

Within the Command prompt, please change the root to APPS > PROSETDX > Winx64 folder by following command:
CD C:\Users\1\Desktop\24_2\APPS\PROSETDX\Winx64.

Step4: Install the driver by entering command:
DxSetup.exe BD=1 PROSET=1 ANS=1

After the driver installation, please reboot the system.

Step5: Search "PowerShell” at search bar and run the Windows PowerShell as administrator

Enter the command:
Import-Module –Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets.dll"
It would not show any conformation. Please enter another command then:
New-IntelNetTeam

Step6: The system will ask for your Team Member Names. Please go to "Device Manager" > "Network Adapters" to confirm the names of the Ethernet Adapters.

Enter the command:
Inte(R) Ethernet Connection (7) I219-V
Inte(R) I211 Gigabit Network Connection

If you just want to set up a Team by using two Ethernet adapters, please type "Enter” at "TeamMemberName[2]”.

Step7: The system will ask which Team Mode you want. You can refer to the list provided by Intel official website.
https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html (Here we took the Static Link Aggregation mode for demonstration)
Enter the command:
StaticLinkAggregation

Step8: Enter a friendly Team name:
TEAM0

Step9: If you success, find the new Team adapter under Device Manager.

* If you want to uninstall the Team, please use the following command to uninstall it under Powershell:
Remove-IntelNetTeam

The system will ask you the Team Name, please enter your Team Name and the Team will be uninstalled.

For more details, please visit: https://www.intel.com/content/www/us/en/support/articles/000032008/network-and-io/ethernet-products.html

Question (471): How to enable WiFi with AC 8260 card on H370 Performance motherboard?(2019/1/1)

Question: How to enable WiFi with AC 8260 card on H370 Performance motherboard?(2019/1/1)

Answer:
In order to make AC 8260 Wifi work, please adjust the setting in BIOS below:
Set M2_3/PCIE_3 Switch to Force_M.2 under the path Advanced\Chipset Configuration

After adjusting the above setting, please press "F10” button to save the change.

Question (463): How to enable Wake on LAN function under S5 status in Windows 10(2018/3/1)

Question: How to enable Wake on LAN function under S5 status in Windows 10(2018/3/1)

Answer:
Please follow below steps to meet your application

Step1: Un-check fast startup option in Control Panel

Step2: Unzip EnableWOLInFastStartup file and then right-click Run as administrator WakeOnFastStartup.bat to install it.
Link: https://download.asrock.com/TSD/EnableWOLInFastStartup.zip

Step3: Check fast startup option in Control Panel.

After that, Wake on LAN is enabled in S5 status.

Question (438): Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(2017/4/1)

Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(2017/4/1)

Answer:
If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.
Link: https://www.asrock.com/nettop/overview.asp?Model=Beebox%20Series&cat=Download&os=Win1064