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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (334): What is Dr. Debug and how do I troubleshoot with these codes?(2013/2/1)

Question: What is Dr. Debug and how do I troubleshoot with these codes?(2013/2/1)

Answer:
Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.

Code	Description
FF, 00 - 19 D0 - D3	Please check if the CPU is installed correctly and then clear the CMOS.
31 - 3B 51 - 55	Problem related to CPU and memory. Please clear the CMOS. Re-install the CPU and memory.
D4 - D5	PCI resource allocation error. Out of Resources.
D6 92 - 97	The graphics card or iGPU could not be recognized. Please clear CMOS and try re-installing the graphics card. If the problem still exists, please try installing the graphics card in other slots or try other graphics cards.
D7	The keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
D8	Invalid password
9A - 9D	Problem related to USB devices. Please try removing all USB devices.
E8 - EB	S3 Resume failed (S3=Sleep)
03	System is entering S3 state (S3=Sleep)
04	System is entering S4 state (S4=Hibernate)
05	System is entering S5 state (S5=Soft power off)
30	System is waking up from S3 state (S3=Sleep)
40	System is waking up from S4 state (S4=Hibernate)
AA	System is entering OS

Question (490): My system does not start. I have no output on my display. What can I do? (2020/7/1)

Question: My system does not start. I have no output on my display. What can I do? (2020/7/1)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

CPU / Memory / Storage FAQ

General FAQ

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Question (531): My software requires Secure Boot to be enabled. How can I set it up?(2023/8/16)

Question: My software requires Secure Boot to be enabled. How can I set it up?(2023/8/16)

Answer:
Please follow the steps below to enable Secure Boot.
Step 1.
Please press the "F2” key during POST to enter BIOS setup.
Go to Boot\CSM (Compatibility Support Module) and set "CSM" to "Disabled".
Press the "F10” key to save configuration changes.

Step 2.
Go to Security\Secure Boot and set "Secure Boot Mode" to "Custom".

$Go to Security\Secure Boot and set Secure Boot Mode to Custom.$

Step 3.
Please press "Install default Secure Boot keys" and select "Yes" to install Secure Boot keys.

Please press Install default Secure Boot keys and select Yes to install Secure Boot keys.

Please press Install default Secure Boot keys and select Yes to install Secure Boot keys.

Step 4.
Set "Secure Boot" to "Enabled". Then press the "F10" key to save configuration changes.

Set Secure Boot to Enabled. Then press the F10 key to save configuration changes.

Step 5.
After the system restarts, go to Security\Secure Boot, and make sure that Secure Boot is showing "Active".

$After the system restarts, go to Security\Secure Boot, and make sure that Secure Boot is showing Active.$

*AM5 platform
If a prompt "Discard Changes and Exit" appears after clicking "Install default Secure Boot keys" and selecting "Yes", please select "No" and continue to step 4.

If a prompt Discard Changes and Exit appears after clicking Install default Secure Boot keys and selecting Yes, please select No and continue to step 4.

If a prompt Discard Changes and Exit appears after clicking Install default Secure Boot keys and selecting Yes, please select No and continue to step 4.

#Secure #Boot #Secure #Boot #keys #Active #Valorant

Question (530): The "Record & Stream" menu does not appear in the AMD Radeon software. How can I fix it?(2023/6/30)

Question: The "Record & Stream" menu does not appear in the AMD Radeon software. How can I fix it?(2023/6/30)

Answer:
Please follow the steps below to disable the iGPU.

This problem happens when using an AM4 motherboard and APU (CPU with integrated graphics), if you also have an AMD discrete graphics card and the Compatibility Support Module (CSM) is disabled in BIOS.

1. Go to BIOS\Advanced\AMD CBS\NBIO Common Options\GFX Configuration and set iGPU Configuration to "Disabled”.
$Go to BIOS\Advanced\AMD CBS\NBIO Common Options\GFX Configuration and set iGPU Configuration to$

2. Press hotkey "F10” to save settings and exit the BIOS setup.
3. Boot into the OS and check if the "Record & Stream" menu appears in the AMD Radeon software.

Boot to the OS and check if the

#AMD AM4 #APU#AMD GPU #CSM #AMD Radeon Software #iGPU Configuration #Record & Stream

Question (522): Why can I not find a CSM option under the Boot tab in BIOS?(2022/10/13)

Question: Why can I not find a CSM option under the Boot tab in BIOS?(2022/10/13)

Answer:
When you set Fast Boot to Ultra Fast under the boot tab in BIOS, CSM (Compatibility Support Module) will be disabled and hidden automatically. This is because Ultra Fast Boot is supported only when booting in full UEFI mode, so without enabling CSM.

Why can I not find a CSM option under the Boot tab in BIOS?

Question (520): There is no sound output from the rear audio port. What can I do to fix it?(2022/9/27)

Question: There is no sound output from the rear audio port. What can I do to fix it?(2022/9/27)

Answer:
If there is no sound output from the rear audio port, please visit ASRock WRX80 Creator / WRX80 Creator R2.0 BIOS / Firmware download page to update the audio firmware.
WRX80 Creator:
https://www.asrock.com/MB/AMD/WRX80%20Creator/index.asp#BIOS
WRX80 Creator R2.0:
https://www.asrock.com/MB/AMD/WRX80%20Creator%20R2.0/index.asp#BIOS

Question (509): Why can my game not start with my Intel 600 series motherboard?(2021/11/2)

Question: Why can my game not start with my Intel 600 series motherboard?(2021/11/2)

Answer:
Some games use DRM (Digital Rights Management) protection. Please check for available updates for your game, where the DRM solution supports Alder Lake CPUs.
If the game development is discontinued and there is no update available for the DRM, please follow below steps to enable the "Legacy Game Compatibility Mode”.

Step 1.
Press [Del] or [F2] during the POST stage to boot into BIOS.

Step 2.
Press [F6] to enter "Advanced” mode and go to Advanced\CPU Configuration

Step 3.
Enable the "Legacy Game Compatibility Mode” in BIOS.
(The option is at the bottom of the CPU Configuration page)

Step 4.
Press [F10] to save the setting and restart the system.

Step 5.
The [Scroll Lock] key on your keyboard is now a hotkey. It can be used to enable/disable the Intel E-core parking feature. Before starting a game outdated DRM protection, please press [Scroll Lock] within the OS to enable Intel E-core parking.

For further information, please visit Intel website.
．Why Can Digital Rights Management (DRM) Crash Some Games on 12th Gen Intel® Core™ Processors?
．List of Games Affected by DRM Issue in 12th Gen Intel® Core™ Processors for Windows 11* and Windows® 10

Question (506): How do I enable C.A.M. (Clever Access Memory / Resizable BAR) on H510 Pro BTC+?(2021/10/27)

Question: How do I enable C.A.M. (Clever Access Memory / Resizable BAR) on H510 Pro BTC+?(2021/10/27)

Answer:
Please follow the steps below to enable C.A.M. (Clever Access Memory) on H510 Pro BTC+.

Step 1.
Download BIOS 1.40 or later version from ASRock website and update the BIOS via Instant Flash.
https://www.asrock.com/MB/Intel/H510%20Pro%20BTC+/index.asp#BIOS

Step 2.
The C.A.M. (Clever Access Memory) option is supported when integrated graphics are disabled.
By default integrated graphics will be disabled when a PCIe graphics card is detected.
Please make sure the monitor is connected to the graphic card.

Step 3.
Please go to BIOS\Advanced\Chipset Configuration and enable "C.A.M. (Clever Access Memory)”.
How do I enable C.A.M. (Clever Access Memory / Resizable BAR) on H510 Pro BTC+?

Step 4.
Press F10 to save the setting and restart.

Question (501): I want to turn off the LED while the system is off. Where can I find the setting?(2021/7/1)

Question: I want to turn off the LED while the system is off. Where can I find the setting?(2021/7/1)

Answer:
Please follow the steps below and set the "Turn on Onboard LED in S5” setting to disabled under the BIOS.

Step 1.
While the system is starting, press hotkey "F2” or "Del” repeatedly to enter BIOS setup.

Step 2.
Disable the "Turn On Onboard LED in S5” under the BIOS.
AMD platform: Advanced\Onboard Devices Configuration\Turn On Onboard LED in S5\Disabled
Intel platform: Advanced\Chipset Configuraiton\Turn on Onboard LED in S5\Disabled

Step 3.
Press hotkey "F10” to save the changes.

Question (466): How do the BIOS recovery and secure Backup UEFI functions work on the Intel H170 motherboards with two BIOS ROM chips?(2018/6/1)

Question: How do the BIOS recovery and secure Backup UEFI functions work on the Intel H170 motherboards with two BIOS ROM chips?(2018/6/1)

Answer:
For Intel H170 motherboards with two BIOS ROM chips, if main BIOS (BIOS_A1) is corrupted please follow the steps below to have main BIOS recovered.
Step 1. Please unplug the power cable and move the jumper cap to short pin2 and pin3 on the "BIOS_SEL1” header.

Step 2. Please plug the power cable and boot into BIOS(BIOS_B1).
Step 3. Click Secure Backup UEFI (B->A). This will copy the backup BIOS file to the main BIOS file.

Step 4. After updating BIOS, kindly remove the power cable and move the jumper cap to short pin1 and pin2 (header BIOS_SEL1)
Step 5. Plug the power cable and the system should be boot up with main BIOS file

Question (444): How do I turn off USB port power under S5 mode? (2017/7/1)

Question: How do I turn off USB port power under S5 mode? (2017/7/1)

Answer:
USB port power can be turned off by enabling "Deep Sleep” option.
Please press "F2” or "Del” during POST to enter BIOS setup, select the "Advanced” menu and enter the "Chipset Configuration” page, and adjust the "Deep Sleep” option to "Enabled in S5”.
After adjusting the setting, press "F10” to save the configuration. Then USB port power will be turned off under S5 mode.

Question (445): I'd like to use the PS2 mouse on PS2 port. What should I do?(2017/7/1)

Question: I'd like to use the PS2 mouse on PS2 port. What should I do?(2017/7/1)

Answer:
If your motherboard has two PS2 ports, just connect the PS2 mouse to the green PS2 port, and then the PS2 mouse can be used.
If your motherboard only has one PS2 port, please set "PS2 Y-cable” to "Enabled”. Please press "F2” or "Del” during POST to enter BIOS, select the "Advanced” menu, "Super IO Configuration”, and set the "PS2 Y-cable” option to "Enabled”. Press "F10” to save the configuration. Then the PS2 mouse can be used.

Question (440): I want to use USB Power On function on AM4 series boards, how do I set up?(2017/6/1)

Question: I want to use USB Power On function on AM4 series boards, how do I set up?(2017/6/1)

Answer:
The USB power on function supports under Sleep (S3) and Hibernate (S4) modes under Windows OS.
Please click the Start menu button and then choose Sleep (S3 mode) and Hibernate (S4 mode) under Windows.

Question (423): How can I update BIOS by ASRock Instant Flash on AM4 platform?(2017/3/1)

Question: How can I update BIOS by ASRock Instant Flash on AM4 platform?(2017/3/1)

Answer:
Since AMD AM4 is a new structure and we just found BIOS cannot be completely updated by our Instant Flash. Thus, for the old BIOS version released before 2017/03/07, there is no "Instant Flash” option under BIOS. To make sure BIOS update can be executed completely, please use DOS or Windows BIOS update methods to do update temporarily.
After updating to the following version, Instant Flash functions and options are supported under BIOS and it can be used for updating the newer BIOS file in the future.

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.60
X370 Killer SLI	P1.60
Fatal1ty X370 Gaming K4	P1.60
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question (429): How do the BIOS recovery and Secure Backup UEFI functions work with the Intel Z270 motherboards with two BIOS ROM chips?(2017/2/1)

Question: How do the BIOS recovery and Secure Backup UEFI functions work with the Intel Z270 motherboards with two BIOS ROM chips?(2017/2/1)

Answer:
For the Intel Z270 motherboards with two BIOS ROM chips, there is no need to switch BIOS ROM when doing recovery.
When booting properly, the system works on the active BIOS_A1 as picture below.

However, if the active BIOS_A1 is corrupted or damaged, after several failed boot attempts, it will automatically do BIOS recovery from the backup BIOS_B1 and then the system will still work on the active BIOS_A1. And the monitor will show Secure Backup UEFI (B-->A) function as picture below.

After finishing this function, the system will reboot and work on the active BIOS_A1.