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If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (490): My system does not start. I have no output on my display. What can I do? (2020/7/1)

Question: My system does not start. I have no output on my display. What can I do? (2020/7/1)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

Question (500): TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(2021/7/1)

Question: TPM2.0 module is required in Windows 11 specification, does it need TPM2.0 hardware module?(2021/7/1)

Answer:
No, please enabled [Intel® Platform Trust Technology (Intel® PTT)] or [AMD CPU fTPM] feature under UEFI BIOS. It supports the TPM2.0 feature without TPM2.0 hardware module.

ASRock Intel Platform

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the Intel® PTT.

Supported platform.

Generation	Supported Chipset
Intel 300 series	Z390, Z370, H370, B360, B365, H310, H310C
Intel 400 series	Z490, H470, B460, H410
Intel 500 series	Z590, B560, H510, H570
Intel X299 series	X299
Intel SoC series	Gemi Lake, Gemi Lake Refresh

*Intel® PTT is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Security page” to find the "Intel® Platform Trust Technology” option.
(b) Enabled "Intel® Platform Trust Technology” under UEFI BIOS

Intel® CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

ASRock AMD Platform

AMD CPU fTPM

For the new Microsoft® Windows 11 installation, we recommend disabling the CSM setting before using the AMD CPU fTPM.

Supported platform.

Generation	Supported Chipset
*AM4 300 series	X399, X370, B350, A320, X300, A300
*AM4 400 series	X470, B450
AM4 500 series	X570, B550, A520
TRX40 series	TRX40

*AMD CPU fTPM is supported. The actual support may be varied based on official release of Windows 11 by Microsoft®.

BIOS option
(a) Go to "Advanced" \ "CPU Configuration" page to find [AMD fTPM switch].
(b) Adjust "AMD fTPM switch" option to [AMD CPU fTPM].

AMD CPU support list:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

Question (502): How do I check if a system supports TPM 2.0 and bitlocker?(2021/7/1)

Question: How do I check if a system supports TPM 2.0 and bitlocker?(2021/7/1)

Answer:
Please refer to the following for the Bitlocker status, Suspend / Resume Bitlocker and TPM version information.

[Bitlocker Drive Encryption]
(1) Bitlocker status
To check the Bitlocker status, please refer to the following steps.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – The Bitlocker status is shown under the red-boxed section as in the following picture.

(2) Suspend / Resume Bitlocker
The bitlocker feature can be suspended and resumed when Bitlocker Drive Encryption is enabled.
Step 1 – Please go to Control Panel > System and Security > Bitlocker Drive Encryption
Step 2 – Click the "Suspend protection” as shown in the red-boxed below.

Step 3 – Click the "Resume protection” as shown in the red-boxed below.

For more information, please refer to the Microsoft website.
https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-overview

[TPM Version]
To check the TPM version, please refer to the following steps.
Step 1 – Press hotkeys "Windows + R” together to open the Run box.

Step 2 – Type in "TPM.MSC" to open the Windows TPM management tool.

Step 3 – The TPM Management window will open.
Information such as TPM version can be found in the TPM Management window.

Question (504): How do I check if the system can support Secure Boot?(2021/10/1)

Question: How do I check if the system can support Secure Boot?(2021/10/1)

Answer:
In order to use Secure Boot, the drive with the operating system must use GPT partition style. Please refer to below steps to check the partition style.

Step 1: Right-click the Windows button on the desktop and select "Disk Management”.

Step 2: Right-click the disk where Windows is installed and select the "Properties”.

Step 3: Click the "Volumes” tab and check if the partition style is "GPT”.

Step 4: If the partition style is "MBR”, please make a backup of important data on the system and refer to steps 5 - 7 to convert the partition style to GPT.

Step 5: Type "CMD" in the Windows search bar, right-click on "Command Prompt” and choose to run as administrator.

Step 6: Type the command "mbr2gpt /convert /allowFullOS” to convert the partition style and press [Enter].

Step 7: Restart the system and the BIOS Mode/Partition style will be converted to UEFI/GPT.

CPU / Memory / Storage FAQ

General FAQ

Old List

Results:

Question (509): Why can my game not start with my Intel 600 series motherboard?(2021/11/2)

Question: Why can my game not start with my Intel 600 series motherboard?(2021/11/2)

Answer:
Some games use DRM (Digital Rights Management) protection. Please check for available updates for your game, where the DRM solution supports Alder Lake CPUs.
If the game development is discontinued and there is no update available for the DRM, please follow below steps to enable the "Legacy Game Compatibility Mode”.

Step 1.
Press [Del] or [F2] during the POST stage to boot into BIOS.

Step 2.
Press [F6] to enter "Advanced” mode and go to Advanced\CPU Configuration

Step 3.
Enable the "Legacy Game Compatibility Mode” in BIOS.
(The option is at the bottom of the CPU Configuration page)

Step 4.
Press [F10] to save the setting and restart the system.

Step 5.
The [Scroll Lock] key on your keyboard is now a hotkey. It can be used to enable/disable the Intel E-core parking feature. Before starting a game outdated DRM protection, please press [Scroll Lock] within the OS to enable Intel E-core parking.

For further information, please visit Intel website.
．Why Can Digital Rights Management (DRM) Crash Some Games on 12th Gen Intel® Core™ Processors?
．List of Games Affected by DRM Issue in 12th Gen Intel® Core™ Processors for Windows 11* and Windows® 10

Question (506): How do I enable C.A.M. (Clever Access Memory / Resizable BAR) on H510 Pro BTC+?(2021/10/27)

Question: How do I enable C.A.M. (Clever Access Memory / Resizable BAR) on H510 Pro BTC+?(2021/10/27)

Answer:
Please follow the steps below to enable C.A.M. (Clever Access Memory) on H510 Pro BTC+.

Step 1.
Download BIOS 1.40 or later version from ASRock website and update the BIOS via Instant Flash.
https://www.asrock.com/MB/Intel/H510%20Pro%20BTC+/index.asp#BIOS

Step 2.
The C.A.M. (Clever Access Memory) option is supported when integrated graphics are disabled.
By default integrated graphics will be disabled when a PCIe graphics card is detected.
Please make sure the monitor is connected to the graphic card.

Step 3.
Please go to BIOS\Advanced\Chipset Configuration and enable "C.A.M. (Clever Access Memory)”.
How do I enable C.A.M. (Clever Access Memory / Resizable BAR) on H510 Pro BTC+?

Step 4.
Press F10 to save the setting and restart.

Question (501): I want to turn off the LED while the system is off. Where can I find the setting?(2021/7/1)

Question: I want to turn off the LED while the system is off. Where can I find the setting?(2021/7/1)

Answer:
Please follow the steps below and set the "Turn on Onboard LED in S5” setting to disabled under the BIOS.

Step 1.
While the system is starting, press hotkey "F2” or "Del” repeatedly to enter BIOS setup.

Step 2.
Disable the "Turn On Onboard LED in S5” under the BIOS.
AMD platform: Advanced\Onboard Devices Configuration\Turn On Onboard LED in S5\Disabled
Intel platform: Advanced\Chipset Configuraiton\Turn on Onboard LED in S5\Disabled

Step 3.
Press hotkey "F10” to save the changes.

Question (466): How do the BIOS recovery and secure Backup UEFI functions work on the Intel H170 motherboards with two BIOS ROM chips?(2018/6/1)

Question: How do the BIOS recovery and secure Backup UEFI functions work on the Intel H170 motherboards with two BIOS ROM chips?(2018/6/1)

Answer:
For Intel H170 motherboards with two BIOS ROM chips, if main BIOS (BIOS_A1) is corrupted please follow the steps below to have main BIOS recovered.
Step 1. Please unplug the power cable and move the jumper cap to short pin2 and pin3 on the "BIOS_SEL1” header.

Step 2. Please plug the power cable and boot into BIOS(BIOS_B1).
Step 3. Click Secure Backup UEFI (B->A). This will copy the backup BIOS file to the main BIOS file.

Step 4. After updating BIOS, kindly remove the power cable and move the jumper cap to short pin1 and pin2 (header BIOS_SEL1)
Step 5. Plug the power cable and the system should be boot up with main BIOS file

Question (444): How do I turn off USB port power under S5 mode? (2017/7/1)

Question: How do I turn off USB port power under S5 mode? (2017/7/1)

Answer:
USB port power can be turned off by enabling "Deep Sleep” option.
Please press "F2” or "Del” during POST to enter BIOS setup, select the "Advanced” menu and enter the "Chipset Configuration” page, and adjust the "Deep Sleep” option to "Enabled in S5”.
After adjusting the setting, press "F10” to save the configuration. Then USB port power will be turned off under S5 mode.

Question (445): I'd like to use the PS2 mouse on PS2 port. What should I do?(2017/7/1)

Question: I'd like to use the PS2 mouse on PS2 port. What should I do?(2017/7/1)

Answer:
If your motherboard has two PS2 ports, just connect the PS2 mouse to the green PS2 port, and then the PS2 mouse can be used.
If your motherboard only has one PS2 port, please set "PS2 Y-cable” to "Enabled”. Please press "F2” or "Del” during POST to enter BIOS, select the "Advanced” menu, "Super IO Configuration”, and set the "PS2 Y-cable” option to "Enabled”. Press "F10” to save the configuration. Then the PS2 mouse can be used.

Question (440): I want to use USB Power On function on AM4 series boards, how do I set up?(2017/6/1)

Question: I want to use USB Power On function on AM4 series boards, how do I set up?(2017/6/1)

Answer:
The USB power on function supports under Sleep (S3) and Hibernate (S4) modes under Windows OS.
Please click the Start menu button and then choose Sleep (S3 mode) and Hibernate (S4 mode) under Windows.

Question (423): How can I update BIOS by ASRock Instant Flash on AM4 platform?(2017/3/1)

Question: How can I update BIOS by ASRock Instant Flash on AM4 platform?(2017/3/1)

Answer:
Since AMD AM4 is a new structure and we just found BIOS cannot be completely updated by our Instant Flash. Thus, for the old BIOS version released before 2017/03/07, there is no "Instant Flash” option under BIOS. To make sure BIOS update can be executed completely, please use DOS or Windows BIOS update methods to do update temporarily.
After updating to the following version, Instant Flash functions and options are supported under BIOS and it can be used for updating the newer BIOS file in the future.

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.60
X370 Killer SLI	P1.60
Fatal1ty X370 Gaming K4	P1.60
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question (429): How do the BIOS recovery and Secure Backup UEFI functions work with the Intel Z270 motherboards with two BIOS ROM chips?(2017/2/1)

Question: How do the BIOS recovery and Secure Backup UEFI functions work with the Intel Z270 motherboards with two BIOS ROM chips?(2017/2/1)

Answer:
For the Intel Z270 motherboards with two BIOS ROM chips, there is no need to switch BIOS ROM when doing recovery.
When booting properly, the system works on the active BIOS_A1 as picture below.

However, if the active BIOS_A1 is corrupted or damaged, after several failed boot attempts, it will automatically do BIOS recovery from the backup BIOS_B1 and then the system will still work on the active BIOS_A1. And the monitor will show Secure Backup UEFI (B-->A) function as picture below.

After finishing this function, the system will reboot and work on the active BIOS_A1.